Terms and Conditions
Terms and Conditions
1. General
1.1 Your access to and use of this website (“Site”), including any orders placed through it, are subject to these Terms and Conditions.
1.2 By accessing, browsing, or using the Site, you agree to be bound by these Terms and Conditions.
2. Account Registration
2.1 If you register an account with us:
- You may only maintain one active account;
- Your account is non-transferable;
- You may update, edit, or terminate your account at any time via the Site.
2.2 If you use a workplace email address to register or access the Site, you are responsible for complying with all applicable workplace policies and protocols.
3. Acceptable Use
3.1 You must not use the Site to:
- Breach any applicable laws or regulations, including the Copyright Act 1968 (Cth);
- Infringe the rights of any third party;
- Engage in fraudulent, misleading, or deceptive conduct;
- Make false or speculative enquiries, purchases, or requests;
- Impersonate another person or use another person’s details without permission.
3.2 You must not:
- Upload, post, or transmit any material that is unlawful, defamatory, offensive, threatening, abusive, obscene, or otherwise inappropriate;
- Interfere with or disrupt the operation of the Site or other users’ experience;
- Introduce viruses, malware, or other harmful code;
- Attempt to gain unauthorised access to any part of the Site or related systems;
- Use automated tools (e.g. bots, spiders) to access, scrape, or index the Site;
- Modify, copy, distribute, or reverse engineer any part of the Site;
- Remove any copyright, trademark, or proprietary notices.
3.3 You must not attempt to do, or assist others to do, any of the above.
4. Suspension and Termination
4.1 We may suspend, restrict, or terminate your access to the Site or your account immediately if:
- You breach these Terms and Conditions;
- The breach cannot be remedied;
- You fail to remedy the breach within 10 days of receiving notice; or
- It is necessary due to system maintenance, security concerns, or emergencies.
4.2 You may stop using the Site at any time.
4.3 We may discontinue or modify the Site (or any part of it) at any time. This will not affect any orders already accepted by us.
5. External Links
5.1 The Site may contain links to third-party websites. These are provided for convenience only.
5.2 We:
- Do not control or operate those websites;
- Make no representations or warranties about them;
- Are not responsible for their content, products, or services;
- Do not endorse them unless explicitly stated.
6. Pricing and Orders
6.1 We take reasonable care to ensure pricing and product descriptions are accurate. However, errors may occur.
6.2 If a pricing or description error is identified (including where a price is clearly incorrect or “too good to be true”), we reserve the right to:
- Cancel or refuse any order; and
- Withdraw the product from sale.
6.3 We may accept or reject any order at our sole discretion, including due to:
- Pricing errors;
- Product description errors; or
- Issues with the order submitted.
7. Promotions
7.1 Manufacturer promotions (including those offered by LG) may not be valid for purchases made through Factory Plus unless expressly stated.
8. Lay-by Terms
8.1 Lay-by is available on selected products at our discretion.
8.2 A deposit is required to secure a lay-by. The maximum lay-by period is 8 weeks from the date of the initial payment, unless otherwise agreed in writing.
8.3 You agree to make regular payments to complete the purchase within the agreed lay-by period. Goods will only be released once full payment has been received.
8.4 You may cancel a lay-by at any time before full payment is made.
8.5 If a lay-by is cancelled by you, we will refund all amounts paid minus a cancellation fee. This fee will not exceed our reasonable costs incurred in relation to the lay-by (such as administration and storage), in accordance with Australian Consumer Law.
8.6 If you fail to complete payments within the agreed timeframe, we may cancel the lay-by. In this case, we will refund amounts paid minus a reasonable cancellation fee as outlined above.
8.7 If we cancel the lay-by (for reasons other than your breach), you will receive a full refund of all amounts paid, with no cancellation fee.
8.8 Lay-by prices are fixed at the time the lay-by is created and will not change during the lay-by period.
8.9 Lay-by orders are not transferable without our prior written consent.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of New South Wales, Australia.
9.2 Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
