FAQ
Shipping
Customer Service will be available between the hours of 9am and 4pm Monday to Friday.
Unfortunately, we cannot ship internationally.
Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.
We cannot ship to PO Boxes.
Payment
Unfortunately, we cannot accept trade ins, however we can happy assist with recycling your old appliance. Please email customer service at sales@factoryplus.com.au at the time of purchase.
Yes we do, however we cannot accept returns for change of mind or cosmetic damage. Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.
We accept both PayPal and the four major credit cards - Master Card, Visa, American Express, and Discover.
We accept Master Card, Visa, American Express and Discover. Note: All credit card purchases are processed via PayPal. Please click on the PayPal Logo in the checkout page and follow instructions.
Order & Returns
Unless otherwise stated all of our products factory seconds product, all sourced direct from the Manufacturer. They are all fully tested by qualified technicians and have passed stringent quality assurance processes.
You can expect a reply within a few hours during business days, on weekends there might be a slight delays. We are terribly sorry for the inconvenience. Rest assured will respond to you as soon as possible.
No, however FactoryPlus does accept payments via PayPal. You can use Paypal to link with your Credit Card: (Master Card, Visa, American Express, and Discover).
Sure, you can email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further.
Yes, FactoryPlus leaves customer feedback on all sales! We will leave positive feedback shortly after receiving payment for the sale. We strive for a perfect 5 Stars in our Detailed Sellers Ratings! If you are happy with our service, please leave us Positive Feedback and 5 Stars for this transaction. If there is any issues, please contact us before you leave feedback.
Yes, for all Warranty related enquiries, call your place of purchase. Campbelltown (02) 4610 0751 or Albion Park (02) 4256 6861 or Penrith (02) 4761 9988. One of customer service specialists would be happy to answer any questions you may have.
