This product has undergone careful inspection and rigorous testing and is in very good condition. Although there may be cosmetic blemishes, scratches and signs of wear and tear, it is in 100% working order

We can ship 80% of products Australia wide, including Television, Home Entertainment, Cooking, Air Conditioning, Computer Products, Vacuums. Most products generally have their original carton or a generic replacement which allows us to ship your item safely to your door step. We do have limitations on larger Factory Seconds items, e.g.

Fridges, Washers and Dryers due to the carton being removed during the Quality Assurance stage, and generally, we only ship these items to Sydney, Wollongong, Central Coast and Newcastle Only. However on request, we can assess the service area and confirm if we can ship to you, or we can also offer you Brand New Fridges and Washers instead.

If you have any delivery quote requests or any other enquiries, please email sales@factoryplus.com.au or contact us via our online chat facility.

FactoryPlus accepts payment online via Paypal, Zip Money, Afterpay, Stripe (Credit Card) and Bank Deposit. Please note if you pay by Bank Deposit (transfer) please use your Order ID as a reference, or if unknown, your Surname. If you hold your end of the deal and pay quickly we will prepare your item for shipping and provide tracking once your item is picked up by the transport company.

• Orders & Delivery related enquiries email: sales@factoryplus.com.au
• Warranty & Return related enquiries email: service@factoryplus.com.au. Phone number: (02) 9191 0608
• All other enquiries email: admin@factoryseconds.biz 
• For Urgent Warranty related enquiries, please call your place of purchase

• Campbelltown (02) 4610 0751 or Albion Park (02) 4607 3766  or Penrith (02) 4761 9988 or Lidcombe (02) 9742 2699 or Rockdale (02) 8094 8412

   

Dear Valued Customers,

At Factory Plus, we are committed to providing the most efficient and cost-effective shipping solutions to meet your needs. We understand that many of you have questions regarding shipping fees and delivery times to various regions across Australia. While we greatly appreciate your interest, we also recognise this as an area where we can improve.

To address this, we are actively working with our logistics partner to develop a precise shipping calculator for both costs and delivery timelines. We expect this tool to be available within the next 1-2 months, and we are confident it will enhance your shopping experience.

In the meantime, our team will personally reach out to provide tailored shipping cost advice for your orders. Please note the following updates regarding our current shipping capabilities:

1. Large appliances (e.g., refrigerators, freezers, and washing machines): At present, delivery is limited to the Sydney Metro area. We are working to expand this service to additional regions as soon as possible.
2. All other products: Delivery is available Australia-wide.

For further details, please contact our team at 1300 943 713, submit your inquiries via Contact Us, or visit our website for more information: Shop safely at Factory Plus.

Thank you for your patience and understanding as we continue to enhance our services.

Kind regards,
The Factory Plus Team