jennie b. on Google

Kind, helpful and polite

Nikiforos P. on Google

Great selection of electronics in great prices! Very friendly staff! Highly recommended!

Ali C. on Google

Best prices for factory second products from valued brands. I purchased all my home appliances and got a good deal and discount. Highly recommended.

Greg M. on Google

Great Price, great service, delivered on time. Can't fault them

Val on Oceaniabiz

Great range and well priced items. Tracey has been wonderful over the years, her customer service and product knowledge is on point. I cant thank her enough.

Alexandros K. on Google

Amazing staff!!They are dedicated, ready to listen, solve any issues and retain their clients. This was my first interaction with Factory plus and I will be returning very soon. There is no place like this!Prices and quality is great!
A great big thank you to David for all his help from the begging and his great manager for helping me out. We will definitely spread the positivite experience !!

Tina on Oceaniabiz

We brought our new fridge this week and we couldn't be happier. The customer service was second to none! Next day delivery was amazing! The delivery guys were excellent, great friendly helpful service! Fantastic experience we will be back!

jkdubs on ProductReview

Bought a PC part that averages 650 retail and got it for 350 on their site. I ordered on the Saturday and they shipped it with TNT on the Sunday, arrived on the Tuesday. Couldn't be happier, comes with a warranty from the shop and I'm pretty sure it was brand new? Maybe was just a damaged box or something.

Anyway - VERY happy. I never review sites, but thought these guys deserved it!

CAT on ProductReview

Fantastic product and exceptional customer service at the Campbelltown store! ...
I just want to sincerely thank Rodney and staff for their exceptional customer service. My first 55inch LG Oled 4k UHD TV had some scratches on the base and 1 of the HDMI ports not working, however they swapped the TV with no questions asked and didn't even charge me again for delivery or installation fees.

I couldn't be happier with my beautiful TV and highly recommend this company. Keep up the awesome work Factory Plus Campbelltown, hope to do business with you guys again in the future.

Karina on Oceaniabiz

Couldn't have asked for better service today. The lady who served me was so friendly and happy and went out of her way to explain everything that I asked about and did me a fantastic deal on the product I was interested in. I got a newer model at a cheaper price which I never expected. Paid a deposit and she was going to package it all up ready for me to pick up tomorrow. I highly recommend them if you need a new TV or electrical equipment

Andrew B. on Google

Would have been 5 stars except for poor communication. I had to request tracking number multiple times even though they called me on the Saturday to say it would be sent Monday and they’d give me tracking number straight away?

Other than that it has been great dealing with Factory Plus. The tv I got (lg c8) is in absolutely brand new condition except a tiny cover at the back missing... I am never going to look at that again now that it’s set up and it saved me $500 from anywhere else so I’m pretty much laughing at this point. They also sent out my tv quickly (despite not sending tracking number till next afternoon..)

Will use factory plus again :)

brookes367 on Word of Mouth

Have been to other retailers in the past, however there service and prices don't come close to this shop. They are very helpful and prices are good value. Happy Shopper!

Caroline on ProductReview

Great service. I bought a product there was a glitch with the online purchase. With one phone call which was about five min problem solved. Fridge was delivered promptl. I was impressed with the speedy resolution to the situation

Pontus H. on Google

Friendly staff and some great deals can be had. No idea about after purchase customer support however but with such deals it's hard to say no.

Andrew B. on Facebook

My lg c8 is in absolutely brand new condition. There’s a small plastic cover missing at the back which appears to be what saved me approx $500.. Now that the tv is set up I will never see it again!

My tv was sent out quickly and the only downside was they sent my tracking number the day after it shipped. I would recommend and use factory plus again!

Matt on ProductReview

A great choice. I bought an OLED TV about a year ago and I had no issues, the price was about 70% off and the TV is totally perfect. Now I have just bought another one at about 55% discount. I would highly recommend exploring this option.

Jennifer C. on Facebook

Good service and price .

Nigel on Oceaniabiz

My husband went in to look for a dryer as we had been using the laundrette a lot as it was raining all the time

Tracey from Albion Park Rail store advised there were Turboline 7kg dryers that were brand new were coming in and the price.

So I went a purchased the dryer were not only very happy with the service provided by the dryer which we have wall mounted is fantastic

David on Oceaniabiz

Purchased an LG stainless fridge with a few marks on the door. Saved about $300 on RRP. Delivered on time. Found door needed adjusting. The service person fixed it the same day. Good deal and good service

rrobins1977 on Oceaniabiz

2nd time using this company for TV purchase phoned at 10 am on a Sunday morning no problem getting through, dealt with Frank who offered great help and service wish there was one on Central Coast but would happily make the drive again for service and saving.  Thanks again

Richard C. on ProductReview

Great price on a nice fridge. We bought a Samsung French Door fridge for well under half the normal retail price. It had very slight marks on it but most rubbed out. It works very well... the fridge was delivered on the day arranged. We are very happy to recommend them... sure beats paying retail.

Alex R. on Google

Quick communication and friendly service - would definitely recommend.

peter m. on Google

What a great store, although very hot inside factory, the deals made ot worth it. The guys serving very nice

Crazy Wombat on Google

Great prices for tv, washing machines, fridges etc

Ali C. on Google

Best prices for factory second products from valued brands. I purchased all my home appliances and got a good deal and discount. Highly recommended.

Alex L. on Google

Some good bargains on factory seconds. Nothing I needed.

John G. on Google

Excellent outlay and service

Maz Z. on Google

Cant speak for online but in store no issues the guys that work their are great very helpful had David assist me in looking for a new fridge got what I wanted happy with purchase, same place I got my washing machine a few years back there are warranty’s if any issues, no probs yet would recommend.

Melinda F. on Google

Great customer service. Great prices. Will be back for further purchases.

Seth M. on Google

Great service and great prices! Definitely coming back

Jukka V. on Google

Quite special place but I had great service, after some delays, though, and got a good deal on a TV and saved about a 1000 bucks. I recommend people to go to the shop physically to see what are you buying and in what condition.

Remember that the discounts follow the special conditions of the factory seconds.

Elton M. on Google

Needed a TV after ours stopped working just before Easter. Researched what I wanted and contacted Factory Plus to buy. Rodney there was Fantastic! He firstly explained how FP works & what clients their products were targetting? He asked what my budget was and sold me a Make/model I had never thought I would buy?! The value for money is excellent! Very Happy! They even stayed back a few mins after closing to wait for me to get there to pick up, the day before Good Friday! That is Customer Service!? My family loved the surprise when I came home! Sincerely, Elton

Gavin S. on Google

Fast friendly great price with warranty.

D Toohey on Google


Joshika S. on Google

Bought a fridge and TV from here. Great bargains and all items comes with standard warranty. Four stars because I waited for almost 1hour to be served, having said that the place is very busy especially on weekends and only 2 staff in the floor. It's worth the wait if you're after a good deal

Rex R. on Google

I was well looked after, some good stuff there

Tahir R. on Google

Ita good, sometimes you can get really good deals. I would say if you want to buu new electronics like tv, fridge etc, you should visit this store before going to big stores. Sometimes you can get really a good deal here and save good amount of money.

shaun a. on Google

Got a great deal

Vinod P. on Google

Bought a LG OLED TV, very happy with the prize and good friendly staff. I recommend to go and have a look once and then decide. You can save a lot of money if you do a market research. You get the same warranty which the retail shops give. Must go here before deciding.

Anthony L. on Google

I've bought many items from Factory plus and they are the first store I think of if I need any large white good or appliance.

lancelot l. on Google

Great place of your looking for that tv ive got a few things and have asked for a bigger discount and i have received. Better than most stores. Great people and willing to help

Daniel E. on Google

I have brought 4 tv's from them so far. Always priced well bellow competition as long as you do your research. Never had an issue with anything purchased. Will buy from them again

Jeremy N. (S.) on Google

Very patient people, nice and caring too, feel bad for them putting up with my indecisive family hahaha

John H. on Google

Bought TV's, fridge etc and always had good experience. Stock is limited because it is"factory seconds" and small cosmetic faults are sometimes the case but often not or almost not visible. Stock does change often so if you do not find what you want today, come back next week and it might be there !.

allan l. on Google

Good selection of products.

Richard M. on Google

Hah, awesome place, simply awesome !
Friendly people, honest and helpful, bought an OLED HDR 4K LG tv for 2100 bucks!, same tv was at Bing LEE for 6000 !
No marks no scratches, i am stoked ! , do yourself a favor, visit them before you buy anything.

luke a. on Google

Amazing first experience great price

SHARON K. on Google

Excellent service and prices

Supra Fast on Google

Prices are awesome

Marina H. on Google

great prices

david g. on Google

The best

Glenn C. on Google

Awesome staff

Peter G. on Google

Great deals and good options

rekha a. on Google

5 Stars

sushil l. on Google

5 Stars

David I. on Google

4 Stars

electra on Google

5 Stars

Dickson L on Google

4 Stars

Tony A. on Google

5 Stars

Rjae E. on Google

5 Stars

Zerina M. on Google

5 Stars

robert k. on Google

4 Stars

Faisal K. on Google

5 Stars

Toby W. on Google

5 Stars

Hunts M. on Google

5 Stars

Clara D. on Google

4 Stars

Uday S. on Google

5 Stars

Mark R. on Google

3 Stars

pauline w. on Google

4 Stars

Jason B. on Google

4 Stars

Simeon B. on Google

4 Stars

Michael C. on Google

5 Stars

Brian C. on Google

5 Stars

MJ K. on Google

5 Stars

A Rifat on Google

5 Stars