Manufacturer Warranty (12 Months)      

For warranty and/or service, please contact your local Smeg Australia Pty Ltd office (listed below). If you are unable to, Factory Plus will provide the utmost assistance. 

SYDNEY – HEAD OFFICE 

TELEPHONE: 02 8667 4833

EMAIL: service@smeg.com.au 

We can ship 80% of products Australia wide, including Television, Home Entertainment, Cooking, Air Conditioning, Computer Products, Vacuums. Most products generally have their original carton or a generic replacement which allows us to ship your item safely to your door step. We do have limitations on larger Factory Seconds items, e.g.

Fridges, Washers and Dryers due to the carton being removed during the Quality Assurance stage, and generally, we only ship these items to Sydney, Wollongong, Central Coast and Newcastle Only. However on request, we can assess the service area and confirm if we can ship to you, or we can also offer you Brand New Fridges and Washers instead.

If you have any delivery quote requests or any other enquiries, please email sales@factoryplus.com.au or contact us via our online chat facility.

FactoryPlus accepts payment online via Paypal, Zip Money, Afterpay, Stripe (Credit Card) and Bank Deposit. Please note if you pay by Bank Deposit (transfer) please use your Order ID as a reference, or if unknown, your Surname. If you hold your end of the deal and pay quickly we will prepare your item for shipping and provide tracking once your item is picked up by the transport company.

• Orders & Delivery related enquiries email: sales@factoryplus.com.au
• Warranty & Return related enquiries email: service@factoryplus.com.au. Phone number: (02) 9191 0608
• All other enquiries email: admin@factoryseconds.biz 
• For Urgent Warranty related enquiries, please call your place of purchase

• Campbelltown (02) 9742 6299 (Option 1) or Albion Park (02) 9742 6299 (Option 2)   Rockdale (02) 9742 6299 (Option 3) or Lidcombe (02) 9742 6299 (Option 4) or Thomastown (02) 9742 6299 (Option 5) )

   

Dear Valued Customers,

At Factory Plus, we’re dedicated to improving every step of your shopping journey - and that includes making shipping clearer, faster, and more transparent.

We’re pleased to announce that our new Shipping Estimator tool is now live across our website. You can now:

• Instantly check delivery costs by entering your postcode directly on each product page
• Receive real-time shipping estimates at checkout, tailored to your address and order contents

This tool is designed to help you make more informed decisions with confidence and convenience.

Please note:

• Large appliances (such as fridges, freezers, and washing machines): Delivery remains limited to Sydney Metro and Melbourne Metro at this time.
• All other products: Australia-wide delivery is available.

If you have any questions or need assistance, feel free to call us on 1300 943 713, reach out via our Contact Us page, or chat with us through our website.

Thank you for choosing Factory Plus - we’re always working to serve you better.

Kind regards,
The Factory Plus Team