This product is a Factory Second with 12 Months Factory Plus Warranty
What is a Factory Second? Manufacturer returned products that may be scratch and dent, ex display, ex demo, or plain carton or reconditioned products. These products are fully restored to Manufacturer's standards, quality assured and backed by FactoryPlus Warranty.
12 Months Warranty on all Factory Second and Carton Damaged Products
FactoryPlus warrants this product for parts and labour in the Sydney Metropolitan Area for 12 months from date of purchase. Onsite warranty can only be provided in the Sydney Metropolitan Area for larger items as specified in Warranty conditions below.
Warranty Service
In the event that you require warranty please email our warranty team at sales@factoryplus.com.au or if your matter is urgent please call the place of purchase.
FACTORY PLUS WARRANTY
For Service, please email sales@factoryplus.com.au or if your matter is urgent, please call the place of purchase.
1. Subject to the conditions below, the product is warranted for parts and labour from the date of purchase, and period varies as follows:
a) Full Manufacturer's Warranty on all Brand New Products
b) 12 Months Warranty on all Factory Second and Carton Damaged Products
c) 3 Months Warranty on all Refurbished Products
2. The warranty covers normal domestic use only; and where the product is being used for a commercial purpose or the product was purchased for resale (wholesale purchase) the warranty period is three (3) months from the date of purchase. This warranty is not transferable. Normal domestic use does not include using the product in caravans, mobile homes, buses, aircraft or seacraft.
3. This warranty does not cover any product sold or supplied by us that is covered by a warranty given by a third party, such as the product manufacturer, agent, distributor or supplier.
4. Factory Seconds products may be recondition and may have imperfections, for example physical damage, missing pixels, corrosion, etc that do not affect the operation or performance of the unit. All products are sold on an 'as is' basis and the customer is responsible for inspecting the product before purchase and the warranty does not cover any such imperfection.
5. This warranty is on a "return to base" basis. This means the customer is responsible for bringing any product back to the place of purchase for service under warranty and for collecting it afterwards. Subject to our operational constraints, we may carry out an in-home service within our normal service hours on air conditioners, refrigerators, washing machines, dishwashers, LED, LCD, PLASMA, OLED and Projector televisions with a screen size of 47" or more.
6. Lamps in LCD and DLP rear projector televisions are covered for ninety (90) days.
7. This warranty does not cover and is not limited to exclusion of the following:
a) any costs associated with the de-installation, re-installation, delivery, handling, freighting, transportation of the product or any part thereof or replacement and does not extend to any damage or loss occurring during, or associated with, transit. Insurance against such loss or damage is the responsibility of the customer.
b) missing remotes or other accessories, trims, brackets or installation components, physical damage or breakages to any part of the product after the purchaser or their agent has taken delivery of the product.
c) any defect or injury caused by or resulting from incorrect installation, misuse, abuse, neglect, accidental damage, improper voltage, or any alteration which affects the reliability or the performance of the unit, not attributable to faulty manufacture or components.
d) faults or damage to the product caused by foreign objects or substances including coins, bra wires, jewellery; hair pins, nails, spillages and blockages.
e) faults or damage caused by pests such as rats, mice or cockroaches.
f) damage to or faults with video heads, audio heads, lasers, or stylus resulting from wear and tear in normal use; dust or other particles on LCD lenses.
g) loss or damage to CDs, DVDs, video tapes, or other storage media or the loss of stored data on hard drives.
h) any consequential damage, such as water damage or loss of perishables such as food.
i) consumables, such as light bulbs, filters, deodorizers, batteries, fuses.
j) where the product is operating in accordance within the manufacturer
We can ship 80% of products Australia wide, including Television, Home Entertainment, Cooking, Air Conditioning, Dryers, Computer Products, Vacuums. Most products generally have their original carton or a generic replacement which allows us to ship your item safely to your door step. We do have limitations on larger Factory Seconds items, e.g. Fridges and Washers due to the carton being removed during the Quality Assurance stage, and generally, we only ship these items to Sydney Metro. However on request, we can assess the service area and confirm if we can ship to you, or we can also offer you Brand New Fridges and Washers instead.
If you have any delivery quote requests or any other enquiries, please email sales@factoryplus.com.au or contact us via our online chat facility.
FactoryPlus accepts payment online via Paypal, Zip Money and Bank Deposit. Please note if you pay by Bank Deposit (transfer) please use your Order ID as a reference, or if unknown, your Surname.
If you hold your end of the deal and pay quickly we will prepare your item for shipping and provide tracking once your item is picked up by the transport company.
Q: Do you have more information about this product?
A: Sure, you can email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further.
Q: Do you accept PayPal or Credit cards?
A: We accept both PayPal and the four major credit cards - Master Card, Visa, American Express, and Discover.
Q: Do you accept cheques, money orders or wire transfers?
A: No, however FactoryPlus does accept payments via PayPal. You can use Paypal to link with your Credit Card: (Master Card, Visa, American Express, and Discover).
Q: Why have you not replied to my email?
A: You can expect a reply within a few hours during business days, on weekends there might be a slight delays. We are terribly sorry for the inconvenience. Rest assured will respond to you as soon as possible.
Q: Is this item new?
A: Unless otherwise stated all of our products factory seconds product, all sourced direct from the Manufacturer. They are all fully tested by qualified technicians and have passed stringent quality assurance processes.
Q: Do you accept Returns?
A: Yes we do, however we cannot accept returns for change of mind or cosmetic damage. Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.
Q: Do you accept trade ins?
A: Unfortunately, we cannot accept trade ins, however we can happy assist with recycling your old appliance. Please email customer service at sales@factoryplus.com.au at the time of purchase.
Q: There was a problem at time of transaction. What do I do now?
A: Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.
Q: Do you offer international shipping?
A: Unfortunately, we cannot ship internationally.
Q: What is your Customer Service operating hours?
A: Customer Service will be available between the hours of 9am and 4pm Monday to Friday.
Q: Do you ship to PO Boxes?
A: We cannot ship to PO Boxes.
Q: Will you leave me feedback for this transaction?
A: Yes, FactoryPlus leaves customer feedback on all sales! We will leave positive feedback shortly after receiving payment for the sale. We strive for a perfect 5 Stars in our Detailed Sellers Ratings! If you are happy with our service, please leave us Positive Feedback and 5 Stars for this transaction. If there is any issues, please contact us before you leave feedback.
Q: What credit cards do you accept?
A: We accept Master Card, Visa, American Express and Discover. Note: All credit card purchases are processed via PayPal. Please click on the PayPal Logo in the checkout page and follow instructions.
Q: Do you have a phone number I can call for customer service and warranty claims?
A: Yes, for all Warranty related enquiries, call your place of purchase. Campbelltown (02) 4610 0751 or Albion Park (02) 4256 6861 or Penrith (02) 4761 9988. One of customer service specialists would be happy to answer any questions you may have.
