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Safe and Secure Shopping

Factory Plus takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers.

Secure Online Shopping

Every time Factory Plus collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.

These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.

For more information on what details are collected by Factory Plus, how it is used and what our obligations are in terms of management of customer information, please see the Factory Plus Privacy Policy.


Fraud Protection

Factory Plus implements the Verified by Visa and MasterCard SecureCode services to prevent the unauthorised use of customer credit cards by unauthorised individuals. Verified by Visa and MasterCard SecureCode are global industry standards that provide an effective mechanism to protect customers and their credit cards from fraud.

To learn more, see Verified by Visa and MasterCard SecureCode.

Secure PayPal Service

Factory Plus also offers an alternative secure payment service via PayPal at no cost to the customer. PayPal is a popular secure payment service that maintains high standards of security and assurance levels to protect both the customer and the merchant from security threats to payment accounts and credit card details.

For more information on PayPal, please visit the PayPal website.

Contact Details

If you have a question or concern regarding the security of your personal information or payment details, please contact us.