This product is Brand New

Brand new direct from the Manufacturer at very competitive prices. These products are backed by Manufacturer Warranty.

Manufacturer's Warranty on all Brand New Products

Brand New products are backed by Full Manufacturer's Warranty Australia Wide. Onsite warranty can be provided for larger items as specified in Manufacturer's Warranty Terms & Conditions.

Warranty Service

In the event that you require warranty please contact the Manufacturer CHiQ Customer Care or if your matter is urgent please call the place of purchase.

We can ship 80% of products Australia wide, including Television, Home Entertainment, Cooking, Air Conditioning, Dryers, Computer Products, Vacuums. Most products generally have their original carton or a generic replacement which allows us to ship your item safely to your door step. We do have limitations on larger Factory Seconds items, e.g. Fridges and Washers due to the carton being removed during the Quality Assurance stage, and generally, we only ship these items to Sydney Metro. However on request, we can assess the service area and confirm if we can ship to you, or we can also offer you Brand New Fridges and Washers instead.

If you have any delivery quote requests or any other enquiries, please email sales@factoryplus.com.au or contact us via our online chat facility.

FactoryPlus accepts payment online via Paypal, Zip Money and Bank Deposit. Please note if you pay by Bank Deposit (transfer) please use your Order ID as a reference, or if unknown, your Surname.

If you hold your end of the deal and pay quickly we will prepare your item for shipping and provide tracking once your item is picked up by the transport company.

Orders & Delivery related enquiries email: sales@factoryplus.com.au

Warranty & Return related enquiries email: sales@factoryplus.com.au

All other enquiries email: admin@factoryseconds.biz

For Urgent Warranty related enquiries, please call your place of purchase.

Campbelltown (02) 4610 0751 or Albion Park (02) 4256 6861 or Penrith 02 4761 9988

Q: Do you have more information about this product?
A: Sure, you can email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further.

Q: Do you accept PayPal or Credit cards?
A: We accept both PayPal and the four major credit cards - Master Card, Visa, American Express, and Discover.

Q: Do you accept cheques, money orders or wire transfers?
A: No, however FactoryPlus does accept payments via PayPal. You can use Paypal to link with your Credit Card: (Master Card, Visa, American Express, and Discover).

Q: Why have you not replied to my email?
A: You can expect a reply within a few hours during business days, on weekends there might be a slight delays. We are terribly sorry for the inconvenience. Rest assured will respond to you as soon as possible.

Q: Is this item new?
A: Unless otherwise stated all of our products factory seconds product, all sourced direct from the Manufacturer. They are all fully tested by qualified technicians and have passed stringent quality assurance processes.

Q: Do you accept Returns?
A: Yes we do, however we cannot accept returns for change of mind or cosmetic damage. Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.

Q: Do you accept trade ins?
A: Unfortunately, we cannot accept trade ins, however we can happy assist with recycling your old appliance. Please email customer service at sales@factoryplus.com.au at the time of purchase.

Q: There was a problem at time of transaction. What do I do now?
A: Please email sales@factoryplus.com.au and one of our dedicated Customer Service Specialists will be happy to assist you further with issues that you may have.

Q: Do you offer international shipping?
A: Unfortunately, we cannot ship internationally.

Q: What is your Customer Service operating hours?
A: Customer Service will be available between the hours of 9am and 4pm Monday to Friday.

Q: Do you ship to PO Boxes?
A: We cannot ship to PO Boxes.

Q: Will you leave me feedback for this transaction?
A: Yes, FactoryPlus leaves customer feedback on all sales! We will leave positive feedback shortly after receiving payment for the sale. We strive for a perfect 5 Stars in our Detailed Sellers Ratings! If you are happy with our service, please leave us Positive Feedback and 5 Stars for this transaction. If there is any issues, please contact us before you leave feedback.

Q: What credit cards do you accept?
A: We accept Master Card, Visa, American Express and Discover. Note: All credit card purchases are processed via PayPal. Please click on the PayPal Logo in the checkout page and follow instructions.

Q: Do you have a phone number I can call for customer service and warranty claims?
A: Yes, for all Warranty related enquiries, call your place of purchase. Campbelltown (02) 4610 0751 or Albion Park (02) 4256 6861 or Penrith (02) 4761 9988. One of customer service specialists would be happy to answer any questions you may have.